Terms of Service & Usage Agreement.

1. Introduction

Welcome to HubNest. These Terms of Service ("Terms") govern your access to and use of HubNest's websites, applications, software, APIs, dashboards, communication systems, business tools, and related services (collectively, the "Services").

By creating an account, accessing, or using the Services, you agree to these Terms. If you are using HubNest on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

2. About HubNest

HubNest provides an integrated business software platform that may include services such as:

• Workforce and Hub HRMS management
• Recruitment and Job management (JobNest)
• Customer relationship management (Hub CRM)
• Sales and marketing management
• Cloud calling & Toll-free communications
• Hub Notification messaging infrastructure
• Analytics, automation and AI-assisted features
• Third-party integrations and APIs

The availability of specific features depends on the product, subscription plan, configuration, region, and permissions assigned to your account.

3. Eligibility

You must provide accurate and current information when creating an account and must keep that information updated.

4. Account Registration & Keycloak Security

Some HubNest services allow users to register independently, while certain organizational or administrative roles may require account creation or invitation by an authorized administrator.

HubNest's role-based architecture may restrict access based on assigned roles and permissions. Administrative and sensitive roles may require additional verification, OTP, two-factor authentication, device verification, or Keycloak SSO security controls.

5. Organization Accounts

If you use HubNest for an organization, the organization's administrator may: create and manage users, assign roles, configure permissions, manage subscriptions, configure integrations, access organizational reports, and control organizational settings.

The organization is responsible for managing its administrators and ensuring that users access HubNest in accordance with applicable policies and these Terms.

6. Acceptable Use Policy

You agree to use HubNest only for lawful and authorized purposes. You must NOT:

• Attempt to gain unauthorized access to HubNest or another user's account
• Circumvent authentication, access controls, or Keycloak security mechanisms
• Reverse engineer, decompile, or attempt to extract source code
• Introduce malware, viruses, malicious code, or harmful software
• Abuse APIs, webhooks, communication infrastructure, or automated systems
• Use HubNest for phishing, fraud, impersonation, spam, or unlawful communications

7. Customer Data Ownership

You retain ownership of the data that you submit to HubNest or process through the Services ("Customer Data"), subject to the rights necessary for HubNest to provide the Services.

Customer Data may include information relating to:

8. Third-Party Integrations

HubNest integrates with 26+ third-party services, including communication providers (WhatsApp, Zoom), CRM systems (Salesforce, Zoho), analytics tools (Power BI), and financial systems (QuickBooks).

Your use of third-party services is subject to each third party's own terms and privacy policies. HubNest is not responsible for the independent operation or availability of third-party services.

9. AI Features & Human Review

Certain HubNest products provide AI-assisted functionality, including recommendations, predictions, summaries, candidate skill matching, transcription, and workflow automation.

10. Communications & Cloud Calling Features

Certain HubNest services provide calling, recording, transcription, messaging, notification, or communication functionality.

You are responsible for complying with all applicable telecommunications laws, consent requirements, recording rules, and communication preferences. Where required by law, you must obtain explicit user consent before recording or transcribing calls.

11. Subscriptions & Billing Terms

Certain Services require a paid subscription. Subscription plans may differ in features, user limits, call minutes, storage, and support tiers.

Charges, renewal terms, taxes, and usage limits will be presented during purchase or in subscription documentation. HubNest supports upgrades, downgrades, usage-based billing, and automatic renewal options.

12. Suspension & Termination

HubNest may suspend or restrict access where reasonably necessary to protect service security, prevent fraud, address non-payment, or enforce these Terms.

You may cancel your subscription according to applicable cancellation processes. Upon termination, access to Services will cease according to HubNest's data retention policies.

13. Service Changes & Availability

HubNest continuously develops and improves its platform. Features may be added, modified, replaced, or discontinued. Where a material change significantly affects a paid Service, HubNest will make reasonable efforts to provide advance notice.

14. Intellectual Property Rights

HubNest and its licensors retain all rights, title, and interest in HubNest software, websites, interfaces, designs, branding, logos, APIs, and platform algorithms. These Terms do not transfer ownership of HubNest intellectual property to you.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis without warranties of any kind. HubNest does not guarantee that the Services will always be uninterrupted or error-free.

16. Limitation of Liability

To the maximum extent permitted by applicable law, HubNest will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.

17. Changes to These Terms

HubNest may update these Terms from time to time. When changes are material, notice will be provided via the website or application. Continued use of the Services after updated Terms become effective constitutes acceptance.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the applicable laws of the Republic of India, unless a separate written agreement provides otherwise.